Refund & Return Policy

1. Digital Service Fulfillment

Ace-Seek Technologies ("Ace-Seek") provides digital Software-as-a-Service (SaaS) subscriptions and API licensing for EDA workstations. Upon payment verification via Razorpay, digital API license keys and plan entitlements are issued instantly.

2. 7-Day Money Back Guarantee & Eligibility

We offer a 7-day refund guarantee from the date of payment for all subscription plans (Pro, Max, Team). Customers who encounter technical issues or service mismatch may request a full refund within 7 calendar days of transaction.

3. Refund Request Process

To initiate a refund, please send an email to support@ace-seek.com with the following information:

• Your registered email address.
• Your Razorpay Payment ID (e.g. pay_xxxxxxxxxxxxxx) or Order ID.
• Reason for refund request.

4. Refund Processing Time & Payment Mode

Once your refund request is verified and approved:

• Refund Mode: Refunds are credited back to the original source of payment (UPI ID, Debit/Credit Card, Netbanking, or Wallet used during the transaction via Razorpay).
• Refund Timeline: Refunds are processed within 5 to 7 working days (5 to 7 business days) from the date of approval.